AI-Powered Healthcare Communication Infrastructure

Human-Like AI Agents
Transforming Healthcare
Operations

Deploy voice AI agents across your pharmacy, clinic, or hospital. Answer calls, automate workflows, and deliver premium patient experiences — 24/7.

No setup fee · No credit card · Live in under 10 minutes

Community Pharmacies
NHS Hospitals
GP Practices
Outpatient Clinics
94%
Call resolution rate
< 800ms
Voice response latency
24/7
Always available
40+
Languages supported
Platform Capabilities

The full communication stack
for modern healthcare

One platform. Every channel. Purpose-built for healthcare workflows.

Flagship

Human-Like AI Voice Agents

Ultra-realistic voice agents answer calls naturally, handle interruptions, detect caller sentiment, and transfer to staff when needed. Powered by ElevenLabs + Claude.

Inbound & outboundMultilingualSentiment detection
Popular

Omnichannel AI Chat

Website chatbot, WhatsApp AI, SMS support, and email assistant — all unified. One AI brain powering every patient touchpoint.

WhatsAppWebsite widgetSMS
New

Outbound Campaign Engine

Automate appointment reminders, refill campaigns, NMS follow-ups, and post-discharge welfare calls. Set it once, runs forever.

Appointment remindersRefill remindersNMS follow-ups
Real Conversations

Every patient enquiry. Handled.

Meridian Flow knows exactly how to respond — safely, accurately, and naturally.

Pharmacy

"Is my prescription ready?"
"Do you have Mounjaro 5mg in stock?"
"What time do you close today?"
"Can I order a repeat prescription?"

GP Practice

"I need to book an appointment"
"I have chest pain, what should I do?"
"Can I get a repeat prescription?"
"What are your walk-in hours?"

Hospital Outpatient

"Where is the cardiology clinic?"
"My appointment letter says 9am — is that right?"
"When will my discharge medications be ready?"
"How do I get to the hospital by public transport?"
Healthcare-Grade Security

Built for the
trust requirements
of healthcare

Meridian Flow is architected for healthcare compliance from the ground up. GDPR-ready, HIPAA-aligned, and built with NHS data standards in mind.

GDPR & HIPAA-ready architecture
End-to-end encrypted call recordings
NHS Spine & HL7/FHIR integration-ready
Full audit trail on every interaction
Role-based access control & MFA
99.9% uptime SLA on enterprise plans

AI Safety Rules

Never diagnoses medical conditions
Never recommends prescription medicines
Always escalates clinical questions to staff
Directs emergencies to 999/A&E immediately
Cannot access PMR without integration
Always identifies itself as a virtual assistant

Compliance Disclaimer: Meridian Flow does not provide medical diagnosis, emergency advice, or medicine-specific clinical guidance. All clinical questions are escalated to qualified healthcare professionals.

Integration-Ready

Connects to the systems you already use

Pre-built connectors for UK pharmacy PMR systems, NHS APIs, hospital EPRs, and more.

JAC PMR
EMIS
RxWeb
Titan
Epic Willow
Cerner
NHS Spine
HL7/FHIR
ProScript
Twilio
ElevenLabs
Deepgram

Custom integrations available on Enterprise plan

Ready to deploy AI across your healthcare organisation?

Join forward-thinking pharmacies, hospitals, and clinics already using Meridian Flow.

Trusted by pharmacies and clinics across the UK