Meridian Flow answers every call and message for your pharmacy — day or night — so your team can focus on patients in front of them. Simple monthly pricing, no setup fees, cancel anytime.
Everything an independent pharmacy needs to stop missing calls and start automating the front desk.
The full AI communication suite for busy pharmacies and small groups ready to automate every channel.
Every feature, side by side.
| Feature | Starter £99/mo | Professional £299/mo |
|---|---|---|
| AI phone answering (24/7) | ||
| Voice agents | Up to 2 | Unlimited |
| Website chat widget | ||
| WhatsApp assistant | ||
| Conversation & call inbox | ||
| Analytics | Basic | Advanced + summaries |
| Call transcripts & summaries | ||
| RAG knowledge base | ||
| Escalation workflows | ||
| Custom integrations | ||
| Support | Priority |
A voice agent is an AI receptionist that answers an inbound phone line in natural speech — greeting callers, answering questions about your services and opening hours, and taking details for callbacks. Starter includes up to 2; Professional is unlimited, so you can run separate agents per branch or department.
Yes — you get a free demo environment to test Meridian Flow with your own pharmacy data before committing. No card required to explore the dashboard and chat.
No. Meridian Flow is built for pharmacy owners and managers. Initial setup — profile, opening hours, FAQs and services — takes under 10 minutes and requires no coding.
Yes. All plans are month-to-month with no long-term commitment. You can upgrade, downgrade, or cancel from the billing portal whenever you like.
Meridian Flow does not store patient medical records and does not connect to your PMR, NHS Spine, or EPS. Clinical, prescription and stock enquiries are safely routed to your team rather than answered by the AI. Conversation data is encrypted and handled in line with UK GDPR.