Terms of Service

Last updated: June 2026

1. Acceptance of Terms

By accessing or using Meridian Flow (“the Service”), you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

Meridian Flow provides AI-powered communication and workflow automation tools for pharmacies, including WhatsApp messaging, appointment booking, prescription management, and analytics.

3. Accounts and Subscriptions

You must create an account to use the Service. You are responsible for maintaining the security of your credentials. Subscriptions are billed monthly and can be cancelled at any time via the billing portal.

4. Acceptable Use

You agree not to use the Service to send unsolicited messages, violate applicable laws (including UK GDPR and PECR), impersonate others, or interfere with the Service's operation.

5. Data Processing

You act as the data controller for patient data processed through the Service. Meridian Health Technologies Ltd acts as data processor. A Data Processing Agreement (DPA) is available on request.

6. Liability

The Service is provided “as is”. To the maximum extent permitted by law, Meridian Health Technologies Ltd shall not be liable for indirect, incidental, or consequential damages arising from use of the Service.

7. Governing Law

These Terms are governed by the laws of England and Wales.

8. Contact

Questions about these Terms: hello@meridianhealth.tech